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Professional Technical Team
According to the customer's needs, the two parties jointly formulate an implementation plan, fully consider the user's requirements in terms of system function and quality, formulate specific designs and solutions, and provide engineers' technical advice.
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Factory Debugging
Before shipment, the equipment is fully assembled and debugged according to the technical requirements, and can be shipped out after all-round quality testing.
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Perfect Service System
1. After the equipment arrives at the user end, professional engineers and technicians will install and debug it on site.
2. The technicians are stationed in the factory, responsible for training and technical guidance.
3. Technicians are responsible for comprehensive training, including equipment installation, operation, programming, debugging, maintenance, and other precautions.
4. After the training is completed, only those who pass the assessment can take up the job.
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Comprehensive After-sales Service Team
1. Professional and experienced after-sales service team provides users with comprehensive technical support; service outlets include Shenzhen Headquarters, Suzhou Branch, Korea Office, and Hong Kong Branch.
2. When the after-sales department receives a notification of equipment failure, we will firstly contact us online. If the problem cannot be solved online, we will send technicians to door-to-door service within 24 hours within the Pearl River Delta region; send technicians to door-to-door service within 48 hours outside the province; abroad, we will follow the visa time. to decide.
3. Technical service work 7*24 hours, regardless of holidays.
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Follow Up
1. Our market sales or after-sales personnel will call back once a week to understand the operation and usage of the machine.
2. Regardless of new or old customers, our company has arranged for after-sales or market sales personnel to contact and follow up, so as to find problems in time and solve them in time.